We are glad that you have been selected through DECISIVE.AFRICA. It is a pleasure that we are on your journey to make you walk in confidence and fashion day in, day out. Your path shall be as trendy as you are going!
It is our honor to introduce you to DECISIVE.AFRICA, the fixation of quality, luxury, and genuine fashion. Shopping at DECISIVE.AFRICA online is thus extended with the value-added capabilities comprising the service and operation policies and the security of the transaction. We will take care of you, shopping with a lot of confidence!
Committed
There are operational and committed services of DECISIVE.AFRICA. The delivery of good and much-needed goods to any location in Ghana in the fastest and safest route possible. It is because you are willing to receive your goods that our quality of service and we know we will not disappoint you.
Order Fulfillment
Your team has been selected exclusively to collect your order immediately you make the payment. The entire order cycle is put into care, and care is taken when filling your order, and your goods are packed with love and the best care possible.
Shipping Locations
We aim to show the customers that we have in Ghana the warm feeling of the south and the quality in African style.
Order Tracking
Each of the orders sent by DECISIVE.AFRICA is provided with its tracking numbers. On shipping an order, the customer is notified by email, and the tracking number is provided. You can visit our site or that of the courier company to track your order. This way, you can always keep track of the whereabouts of your order!
In Ghana, a customer can return the services of returns within 30 days after delivery. Shipping is provided at no cost on demand. It means that you will be allowed 30 days to think about your new things and judge whether they are good for you.
Return Criteria
The product condition to be returned in its applied, unused, dirty, and used conditions.
Any original labels, tags, and packaging are to be fixed.
It should not be worn, damaged, altered, or stinking.
In case the item you buy is out of stock.
Refund Processing Duration
Refund will be done within 5 to 10 business days upon approval or confirmation of your refund made or if it is found to be the proper refund situation. This does not always move faster or slower than the stated time, as it may take longer or shorter than it takes the money to be deposited in your account, depending on the turnaround time of your bank or other payment processing firms.
Buyer Protection
We shall not take it upon ourselves to do anything short of what will bring you peace of mind at DECISIVE.AFRICA, because that is what our promise will be pegged on. Our Buyer Protection solution has all to do with our in-built shipping, money-back back and returns policies.
We hope you are content with everything bought in DECISIVE.AFRICA. We know there are moments when you are not there to realize, though your good intentions, that a product is not what you thought and the fit of it is not right. We are there, and you can be certain that there is no single purchase that you will make that would not make you happy and satisfied. It is against this reason that we are offering a stress-free and convenient turnaround policy that is specifically meant to serve our customers in Ghana.